How can we help?
Sign-in, inventory and operations — everything important in one place.
COSMODROP support
Check the operation status in your profile. Keep its number, time and a description of the problem for your enquiry — this will help locate the record.
Open profile →LLC «Transtrade»
- Address
- Kyrgyz Republic, Bishkek, Leninsky District, 66 Kalyk Akiev Street
- Registration number
- 310961-3301-LLC
- Tax ID / INN
- 9909710251
Quick answers
Cannot sign in through Steam
Sign-in takes place on steamcommunity.com. If that page is unavailable, try again later. Do not enter your Steam password on other domains. After signing in, you will return to COSMODROP.
The item has not appeared in Steam yet
Your COSMODROP inventory and Steam inventory are separate. Check the trade URL and withdrawal status in your profile. A sent offer does not mean the trade is complete. Do not start another withdrawal while the current operation is processing.
How do I verify an upgrade result?
Open game history in your profile and select the round to verify. Its result can be recalculated after the corresponding server seed is revealed. More about Provably Fair →
Why are top-ups unavailable?
The list of available methods is shown in the top-up section. If a method is unavailable, no payment is created and no money is debited. Do not send funds to payment details in third-party messages.